Got Hail Damage? State Farm Here to Help Customers

Initial claims are being reported as Douglas County surveys damage, caused primarily by hail during Monday’s storms. State Farm has set up a mobile claims unit in Douglasville, located in the parking lot of Lowes, on Douglas Blvd.

In the attached video, Tom Mooney, State Farm Claim Team Manager, explains what to do if you have hail damage.

While the damage was widespread, the communities just south of Atlanta appear to have received a higher concentration of damage.

State Farm has received nearly 20,000 claims from across the southeastern United States and approaching 6,000 in Georgia. The company already has additional resources in the state inspecting damage, assisting agents, and taking care of policyholders. More mobile units are being set up in the most impacted areas.

“After insuring the safety of all residents, it is important for storm victims to inspect their property and make temporary repairs so that additional damage does not occur,” says State Farm spokesman Justin Tomczak. “Putting a tarp on damaged roofs ahead of the next rain event is crucial and for cars with glass damage, customer should take steps to minimize future damage and take the vehicle to the shop of their choice.

Claims will inspect the car at the shop or at a location of the customer’s choosing,” said Tomczak.   State Farm policyholders are asked to call their agent or 1-(800)-SF-CLAIM (1-800-732-5246) in order to report damage. They can also visit www.StateFarm.com. Helpful Information for Consumers:

• Work with your insurance agent or claims adjustor to fully understand the claims process.
• Choose a reputable roofing contractor and/or auto body shop.
• Look for a licensed or bonded roofer and request references. Not all jurisdictions require licensing of roofing contractors. Ask to see certificates of insurance to be sure both liability and workers compensation insurance coverage is carried, and are in force during the time the work is being done.
• You may also contact your local Better Business Bureau or the National Roofing Contractors Association for assistance in locating a professional contractor in a specific geographic area.
• If anyone visits your home without an appointment and professes to represent your insurer, or to be there at the request of your insurer, ask for identification and contact your insurer to confirm before allowing access.
• State Farm customers who have reported a loss can expect to be contacted by a claim representative who will review your policy and explain your coverage, outline the claim process and answer questions.

To learn more about how to protect yourself and your property, visit State Farm Learning Center.